We remove obstacles, to shed light on your business, allowing you to grow.

Welcome to Something Wicked. We provide consulting services in support of technical operations for retail venues in the hospitality industry, including website design and maintenance, administration of POS systems, local area network support and maintenance, administration of security systems, internet services including social media engagment, and general technical troubleshooting to ensure continuous, mission-critical operations.  

Something Wicked also provides custom software development services with particular emphasis on next-generation automation, advanced data modeling, automated inventory control, cost accounting, reconciliation, real-time P&L and customer engagment using emerging technologies, AI Agents, and highly-integratied, autonomous venue management control systems.

1. Services Description:

Something Wicked offers a range of services, including but not limited to:

  • Custom software development with a focus on next-generation automation, advanced data modeling, and automated inventory control.
  • Development of cost accounting, reconciliation, and real-time P&L systems.
  • Customer engagement solutions using emerging technologies, AI agents, and highly-integrated, autonomous venue management control systems.
  • Technical support and consulting for website design, POS systems, local area networks, security systems, internet services, and WiFi management.

 

2. Billing and Pricing:

Generally our services are billed on a time and material basis, and negotiated upfront, defined in a service agreement or contract.

Detailed billing information is provided along with the service description for all work performed in periodic invoices, with terms that can be adjusted to meet the operational requirements of our clients.

 

3. Contact Information:

For any inquiries or support, please contact us via:

  • Email: support@scre.me
  • Phone: (628) 213-4498
  • or contact your Account Executive for more informtion.

 

Additional Terms and Service Provisions

We engage with clients to provide timely and efficient technical support and services. The specific terms and timelines of service delivery will be communicated individually to each client and detailed in a service contract that describes the services performed during the invoicing period, the number of hours worked, and the results of the services rendered for all projects completed within the invoicing period.

For certain extended projects, involving complex tasks which can be sub-divided and billed episodically, such items will be governed according to milestones showing progressive completion of project deliverables.

For service items that cannot be demonstrated as complete or partially complete, such items may be listed as accruals over one or more invoice periods for which the client may not be charged until the service is fully restored or is rendered complete.

For more details specific to a project or multi-part part project timeline based on milestones with detailed deliverables, please contact your account executive or email us at support@scre.me with your request, proposal or requirements.

 

We are committed to protecting the privacy and security of our clients’ data. We do not regularly collect client data through the web, however, where we do collect user data to measure and improve our customer’s interation with our website, the data privacy policy regulating how we use this information and your rights to data that we collect about your visit, and any voluntarily offered information, such as your contact information, name or other personal data, can be managed by contacting us here.

 

Please note, at this time we do not offer a feature allowing clients to pay invoices through this website. Where we may partner with other service providers that manage billing and payment, the terms of service and payment associated with the operation of payment gateways will also apply, and are specific to the customer’s choice of payment and the provider selected.

We reserve the right to modify these terms at any time, and we do our best to ensure that all clients are treated fairly, with respect and in a uniform and consistent fashion. Different clients have different needs, and our tailored approach to service means that the cost associated with providing services to each client may vary in certain instances, based on time-to-market, prioritization and other requirements specified during client consultation. All pricing and any variance from standard pricing models are carefully considered and provided to clients in advance of establishing specific work orders.

Any changes will be posted on our website, with a specific date and effective time and will become effective upon posting. Where possible and necessary according to law, all changes affecting future billing and payment either by us or by payment services opted by our clients, will be proactively communicated with as much advance notice as possible, but no less than 30 days prior the change becoming effective for existing clients.

These terms shall be governed by and construed in accordance with the laws of the United States and the State of California.

For any questions regarding these Terms of Service, please contact your account executive, or email us at support@scre.me.

Consulting Services:

    • Due to the nature of consulting services, refunds for time spent are generally not offered. However, if there are significant issues with the service provided, clients are encouraged to contact Something Wicked immediately to resolve the matter.
    • Custom Software Development:
      • For custom software development, refunds will be handled based on the terms specified in the individual contract or agreement.
      • In cases where a project is terminated early by the client, Something Wicked may bill for the work completed up to the point of cancellation, as per the terms agreed upon in the contract.
      • If the software delivered does not meet the specifications agreed upon in the contract, clients should notify Something Wicked within a specified period (e.g., 30 days) for rectification. If the issues cannot be resolved, a partial or full refund may be considered on a case-by-case basis.

        Hardware and Parts:

        • Refunds for hardware or parts procured as part of technical support services will follow the return policies of the respective suppliers. Something Wicked will assist clients in processing these returns where possible.

Delivery Policy:

Consulting and Technical Services:

    • Services will be delivered as per the schedule agreed upon with the client. Timelines may vary based on the complexity of the project and client requirements.

      Custom Software Development:

      • Delivery milestones for custom software projects will be outlined in the contract or agreement. Clients will be kept informed of progress and any potential delays.

        Procurement of Hardware and Parts:

        • Delivery of hardware or parts required for technical support will be subject to availability and shipping times. Clients will be informed of expected delivery dates upon order.

General Terms:

  • Changes to project scope or delivery timelines must be mutually agreed upon in writing.
  • Any disputes regarding refunds or delivery should be addressed directly to Something Wicked for resolution.

We Enable
Real Intelligence

Your business needs real intelligence to work out how to survive artificial intelligence out working your business.

Contact us
  • 628-213-4498
  • 2112 Market ST Unit 210, San Francisco, CA 94114
  • info@scre.me
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