Three rooms. Three characters. One phone in your pocket.

The operator console is where a manager works a shift. FirstCall is how the owner carries every room at once — tuning each venue's personality, editing what its agent is allowed to say, setting what it must never handle alone, and clearing what it could not close. Operate the whole app below.

Working prototype — operate it on this site iOS and Android at build; this is the iOS layout Illustrative sample data — no call is placed, no account created

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The owner: Marco, Harrow Group

Three bars, one account.

A leather bar, a cocktail lounge and a late-night club. Same owner, same billing, same team roster — and three agents that sound nothing like each other, because the rooms don't either.

What he controls from here

The personality. Warmth, wit and brevity per room, with the agent's own words changing under the sliders before anything goes live.
The knowledge. Plain-text cards the agent may quote from — and nothing else. Edit one and the next caller hears it.
The ceiling. What it must never handle alone: safety, incidents, bookings past a headcount he sets.
The evidence. Every call, its transcript, and a short queue of what still needs a person.

Try it

Sign in with anything. Tap Harrow Group at the top to switch rooms or see all three · open a call for its transcript · clear a follow-up · drag the personality sliders and watch the preview line change, then publish · Agent → Knowledge base to fix the gap that lost a caller tonight.

Nothing here leaves the page. No call is placed and no account is created.

Why one agent per room, not one per group

The rooms aren't alike.

Hank on the leather bar is dry and short and knows what "gear" means at the door. Vivienne on the cocktail lounge will happily talk you through the piano list. Kit on the club answers in six words because the caller is standing outside a loud room. A single house voice would be wrong in at least two of the three.

The knowledge isn't either.

Dress codes, set times, coat-check cut-offs, booking ceilings — none of it transfers between rooms, and a shared knowledge base would mean an agent confidently quoting the wrong room's door price. Cards are per venue, and the agent may say nothing that isn't written on one.

The owner is one person.

Which is the actual problem. Three characters, three knowledge bases and three sets of escalation rules are only manageable if they roll up into one screen with a badge on it. That roll-up is what this app is.

What's in it

TonightCalls so far, resolution rate, the hour the phone actually rings, and what still needs you — per room or across the group.

PersonalityWarmth, wit and brevity, a voice, and the opening line read verbatim. Nothing goes live until you publish it.

Knowledge basePlain-text cards, gaps flagged where callers asked something no card covers. Edit one; the next caller hears it.

EscalationWhat rings a person instead. Safety cannot be switched off — that one is a hard rule, not a preference.

Calls & transcriptsEvery call, its outcome, sentiment, cost and full transcript, filterable by how it ended.

Follow-upsA short queue with an action on each, not a report to interpret. Clearing it is the night's work finished.

Numbers & routingA line per room, forwarded or ported, with the manager line, recording disclosure and retention beside it.

Plan, team & brandingMinutes against the cycle, who may change what the agents say, and per-room identity.

The discipline

Character is worthless if the agent invents things.

Every call in the demo's log is there to show a behaviour, including the two that went badly. Open the 20:36 call at Substation and the 20:02 call at The Foundry.

It doesn't guess.

Asked for Saturday's set times with no card on file, Kit said so and sent the caller to the door line — then filed the gap. The caller hung up. That is the correct failure, and the app hands you the one-sentence fix.

It doesn't handle safety.

A caller reporting a door incident got one line and a manager, in four seconds. No questions, no statement taken, no opinion offered. The switch for that rule is shown in the app as permanently on, because it is.

It knows its ceiling.

An eighty-person buyout got its date and contact taken and nothing quoted — the ceiling is a number the owner sets, and the agent stops at it rather than negotiating.

Run your rooms from your phone.

Thirty minutes: the console, this app, the escalation model, and design-partner terms for your venues.

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