Your line, answered in character.
A persistent character answers your venue's phone — before opening, during the rush, and long after close. It takes bookings, reads the night's listing, handles lost & found, and hands anything sensitive to a person immediately. Your regulars get someone worth calling; your staff stay hands-free.
What it handles
Why character — and how we'll prove it
Generic phone bots exist. Our wager is that a persistent, on-brand character converts and retains better than an anonymous IVR: callers stay on the line, come back, and book. The design-partner program exists to measure exactly that — booking conversion, repeat callers, staff minutes returned, and escalation rate — venue by venue, before we publish a single claim about it.
What we instrument for every partner:
- —Calls answered and resolution on the line
- —Booking and inquiry conversion
- —Staff time returned (modeled, labeled as modeled)
- —Human-escalation rate on bounded workflows
- —Answer time and repeat-caller rate
Operations & guardrails
Bounded knowledge. The agent only says what is written in its knowledge cards. Anything not covered goes to the manager line instead of being guessed at. It never quotes prices it hasn't been given, never confirms bookings it can't hold, never speculates about people on the premises.
Human handoff. Take over any call from the live board. Safety topics escalate within seconds, with the transcript attached so the caller never starts over.
Consent & recording. Call-recording disclosures are configured per jurisdiction before launch; transcripts are retained under a data-retention policy you approve, and can be purged on request.
Integrations. Standard telephony (SIP / number porting or forwarding), reservation and CRM sync, and read-only POS access — the agent can read settled batches; it can never move money or alter a check.
No payment capture on the line. The agent texts links; it does not take card numbers, which keeps the phone line out of PCI scope.
The design-partner pilot
Pricing is a flat monthly fee per line plus usage. Design-partner terms — discounted in exchange for measurement and a reference — are quoted on the demo call, and we'll publish reference pricing once the first cohort is live.
Operator questions, answered straight
Is Hank real?
Hank is a fully working prototype: the console and conversations on this site are the real software running on illustrative sample data. Design partners put an agent on a real line; we don't describe any venue as "live" until one is.
What happens when it doesn't know?
It says so and hands off. Unknown topics, safety concerns, and complaints ring the manager line immediately — that behavior is a hard rule, not a preference.
Can we edit what it says?
Yes — knowledge cards are plain text your staff edit in the console; the next caller hears the change. No scripting, no redeploy, no ticket to us.
What phone systems does it work with?
Standard SIP telephony: keep your number and forward it, port it, or give the agent the after-hours line only. Setup is measured in days, not months.
Languages?
English first; additional languages are scoped per venue during the pilot rather than promised in general.
What do you do with call data?
Transcripts power your console and your metrics. Retention windows are agreed per venue, data isn't sold, and community-sensitive calls are governed by our community principles.
Put a character on your line.
Thirty minutes: a live walkthrough of the console, the escalation model, and design-partner terms for your venue.